Queries about matters that are covered in the Tipster FAQ will not be responded to.  Please read the FAQ and competition rules before sending us a message.  In particular the following common issues are covered in the FAQ:

General

What are the rules of the competition

What are the prizes of the competition

Ive forgotten my username or password?

How do I change my email / password?

How do I delete my account?

Making Tips

How Do I Edit a Tip?

I made a mistake - will you change my tip?

My Tips I made yesterday have disappeared

Tip Settlement

A horse I backed is a non-runner - do I get my money back

My Tips havent been settled

Ive backed horses Each Way that have finished 2nd or 3rd - why are they are showing as losers?

If I back something Antepost (i.e. the result is not known until a future month) then how does this work for the tipster competition?

My Bank has changed?

Youve processed on of my tips incorrectly

Common Specific Queries

Incorrectly calculated Asian Handicap Tips (0.25 and 0.75)

I bet on First Goalscorer and he didnt play but you marked as a loser

A tennis player retired and you marked match as void

My antepost tip didnt run and you marked as a loser

A golfer I tipped never took part and you marked as a loser

Prizes

Did I win a Prize / How Do I know?

I thought I was due a prize but I didnt get one